Refund policy

About Our Returns Policies

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can use this page to learn about our return policies.
  • While you get free worldwide shipping when buying all our products, all our customers who want to return any or all items for refunds are required to pay for their return shipping and ship back to our office in the UK.
  • Packaging all returns with care will reduce damages in transit and assist with the processing of the return.
  • Please note that all items should be returned to Glamourange using a trackable return service. To ensure a trackable return, accept the delivery of an item you want to return and request a return.
  • If an item is not wanted, damaged, defective, or not as described, return charges should be borne by the seller.
  • Luxury products must be returned in a new, unused, and unaltered condition, including any attached product tags and security tags, and, where applicable, hygiene seals.


Here's what you need to do:
* Please, for a safe return, pack the item or items you want to return inside the original box that the item or items came with:

  1. For eyeglasses, pack the eyeglasses, glasses microfiber pouch, and glasses cleaning cloth, as well as the plastic packaging, back into the box. This is to keep them safe while the item or items return to our office. Note that the item or items returned to us while damaged due to your improper packing will not get a full refund because the item or items can't be sold again.
  2. For all other items, pack them inside the original box they came with, including the plastic packaging back into the box. This is to keep them safe while the item or items return to our office. Note that the item or items returned to us while damaged due to your improper packing will not get a full refund because the item or items can't be sold again.

NOTE: Inside the return box, include instructions stating your contact information, order number, and "I would like a refund" to alert the agent processing the return to quickly process your refund for you.

Mail the Item or Items to Our Address:
Return Department
Glamourange
108 Alan Moss Road,
Loughborough,
LE11 5LY,
Leicestershire,
United Kingdom

Processing Your Refund:
Immediately after we receive the item or items from you, we start to check the item or items for any damage, after which we issue a full or partial refund using your original payment method.

Contact Us

For further information about your return, please contact us at Glamourange.com.